In the meantime, we have devised a set of steps that can somehow help and prevent this error. Rest assured that this has already been reported to the relevant team for further action. That having said, this plugin error appears specifically in MacOS Mojave with versions 16.20 and 16.21 for Word. I was trying to get some practice with Docker, and wanted to put my Worker code in a Docker container, then put that container on a set of remote machines and have the Master run on my local machine. Even if an OS is not supported, Mendeley Desktop might still operate to a satisfactory level on it however we might not be able to offer full support or fixes for any issues. It consists of a Master node running on Flask that gives SHA ID's to a set of Worker nodes when they send a GET request to the Master. Please be informed that at the moment, Mendeley Desktop isn't supported in Mac OS 10.14 (Mojave). To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in the Microsoft Edge browser.Thank you for contacting Mendeley Support and for bringing this to our attention. Try a different browser, or configure your browser so that and the domain shown in your address bar are in the same security zone." "The security settings in your browser prevent us from creating a dialog box. The user chooses Allow, and the following error message occurs. When using an Office Add-in, the user is asked to allow a dialog box to be displayed. Verify that the latest Office updates are installed, or download the update for Office 2013. Verifies their identity when prompted when they try to insert an add-in. Invite-Only: This group will allow you to share references, but not files, and can be viewed publicly. Open: An open group will allow anyone to contribute, become a member, or follow. You can create your own groups in Mendeley Reference Manager. Signs in with their Microsoft account in Office 2013.Įnables two-step verification for their Microsoft account. Groups in Mendeley allow you to share and collaborate with other researchers with Mendeley accounts. ![]() If the add-in doesn't activate when the user performs the following steps. ![]() After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again. If you leave them unchecked, you will get prompts when you browse. We recommend that you uncheck these settings only to troubleshoot the issue. Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).Go to Tools > Internet Options > Advanced.If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer. Sending a frown provides the necessary logs to understand the issue. To do this, select File | Feedback | Send a Frown. You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. See Validate an Office Add-in's manifest. When installing an add-in, you see "Error loading add-in" in the status bar For information about supported browsers, see Requirements for running Office Add-ins. Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. Press enter and Mendeley should be loaded. For Windows: Windows Key R or Open a console window (cmd.exe) Enter 'C:\Program Files\Mendeley\ Desktop\MendeleyDesktop.exe -verbose-log' into the pop up window or console. Click here for a list of supported browser versions. Press enter and Mendeley should be loaded. ![]() Sorry, we couldn't load the app because your browser version is not supported. Go to Tools > Compatibility View Settings. Verify that the latest Office updates are installed, or download the update for Office 2013.Įrror: Object doesn't support property or method 'defineProperty'Ĭonfirm that Internet Explorer is not running in Compatibility Mode. Close this dialog to ignore the problem or click "Restart" to try again. This message indicates that the user cannot access AppSource.ĪPP ERROR: This app could not be started. Verify firewall settings."Catalog" refers to AppSource. The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors. You can also use Fiddler to identify and debug issues with your add-ins. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in. For example, an add-in fails to load or is inaccessible. At times your users might encounter issues with Office Add-ins that you develop.
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